Need help with Wellix? We're here for you.
Contact us
Email support@wellix.cc — we usually reply within 2 business days. Please include the email address on your account and a short description of the issue (a screenshot helps). You can also reach us from inside the app under Profile → Help & Support.
Frequently asked questions
How does food scanning work?
Take a photo of your meal — or describe it by text or voice. Wellix's AI identifies the items and estimates calories, protein, carbs, and fat. You can review and adjust everything before saving.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. Manage or cancel anytime on your iPhone under Settings → [your name] → Subscriptions. Cancelling stops future renewals; Premium stays active until the end of the period you already paid for.
How do I restore a purchase?
Open Profile → Premium → Restore Purchases while signed in with the same Apple ID you used to subscribe.
How do I delete my account and data?
Use Profile → Delete account in the app, or follow the account deletion page.